We provide integrated Customer Lifecycle Management services to businesses in banking & financial services, telecommunications, insurance, technology, retail, travel and leisure and services industries.
We are globally compliant in Banking and Finance accounts receivables and are one of the few contact centres with ISO 9000:2008 certification. We focus on predictable and sustainable business performance coupled with innovation.
NRG Global Solutions – Customer Life Cycle Management.
NRG Global Solutions is focused on the end customer. Businesses today require an integrated solution that can ensure market adaptability, competitiveness and assured business.
We believe that for a company to derive maximum benefits from its outsourcing relationships, it is necessary to see the set of customer-touching business processes as a whole. This demands an integrated approach to managing customer interactions.
To address this and to optimize customer experience, NRG Global Solutions launched its integrated Customer Lifecycle Management services for all touch points of a customer’s lifecycle.
Through a dual approach of both Customer care and customer collections, our service delivery model provides a complete suite of voice customer care solutions channels.
NRG To Outperform!
NRG Global Solutions is driven by the passion to outperform. This is reflected in our performance-based service delivery fees, where we share the risks and rewards with you, our client and project partner.